{"id":20517,"date":"2024-02-01T12:32:23","date_gmt":"2024-02-01T07:02:23","guid":{"rendered":"https:\/\/iihs.co.in\/knowledge-gateway\/?p=20517"},"modified":"2024-02-01T12:33:13","modified_gmt":"2024-02-01T07:03:13","slug":"demonstrating-best-practices-for-operations-and-maintenance-of-community-and-public-toilets-in-chennai","status":"publish","type":"post","link":"https:\/\/iihs.co.in\/knowledge-gateway\/demonstrating-best-practices-for-operations-and-maintenance-of-community-and-public-toilets-in-chennai\/","title":{"rendered":"Demonstrating Best Bet365 बोनसs for Operations and Maintenance of Community and Public Toilets in Chennai"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first   container_wrap sidebar_right'  ><div  class='avia-slideshow av-av_slideshow_full-256baf843038993bbe2e04682c8b91b9 avia-slideshow-featured av_slideshow_full avia-fade-slider 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av-av_cell_three_fifth-5227a743201b625eadc00b27db60eab9 av-gridrow-cell av_three_fifth no_margin  avia-builder-el-4  el_after_av_cell_one_fifth  el_before_av_cell_one_fifth '  ><div class='flex_cell_inner'><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ls2v2f9l-dd676f3a9a83f8e25de5c98eb14e7d9f\">\n#top .av-special-heading.av-ls2v2f9l-dd676f3a9a83f8e25de5c98eb14e7d9f{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-ls2v2f9l-dd676f3a9a83f8e25de5c98eb14e7d9f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-ls2v2f9l-dd676f3a9a83f8e25de5c98eb14e7d9f .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-ls2v2f9l-dd676f3a9a83f8e25de5c98eb14e7d9f av-special-heading-h3  avia-builder-el-5  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Demonstrating Best Bet365 बोनसs for Operations and Maintenance of Community and Public Toilets in Chennai<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-ls2v71z7-51fa000600691714a6364a1369655cd5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-size: 13px; text-transform: none; color: #8a0000;\"><em><a href=\"https:\/\/iihs.co.in\/iihs-people\/team\/abhilaasha-n\/\" target=\"_blank\" rel=\"noopener\">Abhilaasha Nagarajan<\/a>, <a href=\"https:\/\/iihs.co.in\/iihs-people\/team\/santhosh-ragavan-k-v\/\" target=\"_blank\" rel=\"noopener\">Santhosh Ragavan KV<\/a>, Swapnil Barai, Sunil Nepak, <a href=\"https:\/\/iihs.co.in\/iihs-people\/team\/sasikumar-eswaramurthy\/\" target=\"_blank\" rel=\"noopener\">Sasikumar E<\/a>, <a href=\"https:\/\/iihs.co.in\/iihs-people\/team\/subashini\/\" target=\"_blank\" rel=\"noopener\">Subashini M<\/a>, <a href=\"https:\/\/iihs.co.in\/iihs-people\/team\/sakthi\/\" target=\"_blank\" rel=\"noopener\">Sakthi B<\/a> <\/em><\/span><span style=\"font-size: 13px; text-transform: none; color: #8a0000;\">| 2023<\/span><\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-ls2vaalp-1474c53947b205b78370148ee47dc2a1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p class=\"p2\">Abstract<\/p>\n<p class=\"p4\">Background:<br \/>\nAn assessment of 62 out of 800+ Community and Public toilets (CT\/PTs) in Chennai highlighted the need for renovations, improved facilities for women, increased accessibility for elderly and disabled individuals,<br \/>\nand enhanced cleanliness and hygiene. The Government of Tamil Nadu (GoTN) and Greater Chennai Corporation (GCC) sought assistance from Tamil Nadu Urban Sanitation Support Programme (TNUSSP) to initiate a two-year demonstration of operations and maintenance (O&amp;M) in nine CT\/PTs in Chennai, to showcase sustainable solutions for service provision.<\/p>\n<p class=\"p4\">Objective:<br \/>\nThe objective of the project is to:<br \/>\n\u25cf demonstrate service models for CT\/PT O&amp;M with inclusive facilities and free toilet access for all users, while ensuring safe and hygienic conditions, effective waste management systems, and revenue generation alternatives for long-term financial sustainability.<br \/>\n\u25cf recommend scalable service models by GCC for widespread implementation and impact across the 800+ CT\/PTs in Chennai.<\/p>\n<p class=\"p4\">Methods:<br \/>\nThe CT\/PTs for demonstration were selected based on location, footfall, and UGSS\/OSS connections. Three service models were proposed, including private enterprise, women self-help groups\/federations, and individual entrepreneurs. Each service provider had their own O&amp;M methods. Uniform record maintenance, Service Level Agreements (SLAs) for monitoring and grievance redressal mechanisms were introduced. Innovative on-site treatment &#8211; Multi-user Reinvented Toilet (MURT) technology was installed for recycling used water. Monthly progress updates are shared with GCC and GoTN.<\/p>\n<p class=\"p4\">Reflections\/Key Bet365 लॉगिनs:<br \/>\nThe initiative ensured availability of staff during functional hours, round-the-clock access to five out of nine toilets, SLAs adherence, and a grievance redressal mechanism. These efforts saw a 360% increase in 104 users of CT\/PTs and 43% increase in female users. Over 95% users reported toilet cleanliness. However, challenges such as differing priorities among stakeholders, operational difficulties, finding suitable service providers, and addressing user behaviour issues must be addressed through behaviour change campaigns and community engagement for sustainability.<\/p>\n<p class=\"p4\">Discussion to inform practice:<br \/>\nSustainability, replicability, and scaling-up of improved services in CT\/PTs are crucial for wider benefits. Scaling SHG and individual entrepreneur models require skill training, resources, and support, while private companies need sufficient incentives to meet their revenue needs. Clean and hygienic toilets attract hesitant users, leading to increased usage, but adequate staffing and revenue sources are essential for efficient O&amp;M. Advertisements and other potential revenue sources are being explored.<br \/>\nFuture focus is aimed at enhancing service provider capacity, modifying user behaviour, and community engagement, improved management, and potential revenue from donations and CSR funds.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-5ea7596238ed9f191e6b5e662093052f\">\n#top .hr.hr-invisible.av-av_hr-5ea7596238ed9f191e6b5e662093052f{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-av_hr-5ea7596238ed9f191e6b5e662093052f hr-invisible  avia-builder-el-8  el_after_av_textblock  el_before_av_social_share '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='av-social-sharing-box av-av_social_share-5995610a499585b311e23e1b98b9221f av-social-sharing-box-minimal  avia-builder-el-9  el_after_av_hr  avia-builder-el-last  av-social-sharing-box-fullwidth'><div class=\"av-share-box\"><h5 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href=\"https:\/\/iihs.co.in\/knowledge-gateway\/tag\/poverty-and-inequality\/\" class=\"tag-cloud-link tag-link-101 tag-link-position-36\" style=\"font-size: 17.391304347826pt;\" aria-label=\"Poverty and Inequality (23 items)\">Poverty and Inequality<\/a>\n<a href=\"https:\/\/iihs.co.in\/knowledge-gateway\/tag\/research-communication\/\" class=\"tag-cloud-link tag-link-199 tag-link-position-37\" style=\"font-size: 8pt;\" aria-label=\"Bet365 लाइव क्रिकेट स्ट्रीमिंग Communication (1 item)\">Bet365 लाइव क्रिकेट स्ट्रीमिंग Communication<\/a>\n<a href=\"https:\/\/iihs.co.in\/knowledge-gateway\/tag\/risk\/\" class=\"tag-cloud-link tag-link-97 tag-link-position-38\" style=\"font-size: 16.521739130435pt;\" aria-label=\"Risk (18 items)\">Risk<\/a>\n<a href=\"https:\/\/iihs.co.in\/knowledge-gateway\/tag\/scholarly-publishing\/\" class=\"tag-cloud-link tag-link-130 tag-link-position-39\" style=\"font-size: 9.5652173913043pt;\" aria-label=\"Scholarly Publishing (2 items)\">Scholarly Publishing<\/a>\n<a href=\"https:\/\/iihs.co.in\/knowledge-gateway\/tag\/science-gaps\/\" class=\"tag-cloud-link tag-link-193 tag-link-position-40\" style=\"font-size: 8pt;\" aria-label=\"Science Gaps (1 item)\">Science Gaps<\/a>\n<a href=\"https:\/\/iihs.co.in\/knowledge-gateway\/tag\/sustainability\/\" class=\"tag-cloud-link tag-link-93 tag-link-position-41\" style=\"font-size: 12.782608695652pt;\" aria-label=\"Sustainability (6 items)\">Sustainability<\/a>\n<a href=\"https:\/\/iihs.co.in\/knowledge-gateway\/tag\/transport\/\" class=\"tag-cloud-link tag-link-95 tag-link-position-42\" style=\"font-size: 12.173913043478pt;\" aria-label=\"Transport (5 items)\">Transport<\/a>\n<a href=\"https:\/\/iihs.co.in\/knowledge-gateway\/tag\/urban-equality\/\" class=\"tag-cloud-link tag-link-198 tag-link-position-43\" style=\"font-size: 8pt;\" aria-label=\"urban equality (1 item)\">urban equality<\/a>\n<a href=\"https:\/\/iihs.co.in\/knowledge-gateway\/tag\/urbanisation\/\" class=\"tag-cloud-link tag-link-88 tag-link-position-44\" style=\"font-size: 12.782608695652pt;\" aria-label=\"Urbanisation (6 items)\">Urbanisation<\/a>\n<a href=\"https:\/\/iihs.co.in\/knowledge-gateway\/tag\/water-and-sanitation\/\" class=\"tag-cloud-link tag-link-96 tag-link-position-45\" style=\"font-size: 17.826086956522pt;\" aria-label=\"Water and Sanitation (26 items)\">Water and Sanitation<\/a><\/div>\n<\/div><\/div><\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p><em>Abhilaasha Nagarajan, Santhosh Ragavan KV, Swapnil Barai, Sunil Nepak, Sasikumar E, Subashini M, Sakthi B<\/em><\/p>\n<hr\/>\n","protected":false},"author":6,"featured_media":17766,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[71],"tags":[],"class_list":["post-20517","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-paper"],"_links":{"self":[{"href":"https:\/\/iihs.co.in\/knowledge-gateway\/wp-json\/wp\/v2\/posts\/20517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iihs.co.in\/knowledge-gateway\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iihs.co.in\/knowledge-gateway\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iihs.co.in\/knowledge-gateway\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/iihs.co.in\/knowledge-gateway\/wp-json\/wp\/v2\/comments?post=20517"}],"version-history":[{"count":2,"href":"https:\/\/iihs.co.in\/knowledge-gateway\/wp-json\/wp\/v2\/posts\/20517\/revisions"}],"predecessor-version":[{"id":20519,"href":"https:\/\/iihs.co.in\/knowledge-gateway\/wp-json\/wp\/v2\/posts\/20517\/revisions\/20519"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/iihs.co.in\/knowledge-gateway\/wp-json\/wp\/v2\/media\/17766"}],"wp:attachment":[{"href":"https:\/\/iihs.co.in\/knowledge-gateway\/wp-json\/wp\/v2\/media?parent=20517"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iihs.co.in\/knowledge-gateway\/wp-json\/wp\/v2\/categories?post=20517"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iihs.co.in\/knowledge-gateway\/wp-json\/wp\/v2\/tags?post=20517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}